Duepuntozero of A.M. Capici (hereinafter Duepuntozero) with registered office in Via Capparelli 39 – 95024 – Aci Castello (CT) Italy, is the owner of the site www.opticalscribe.com
The contract between Duepuntozero and the Customer shall be concluded with the acceptance, even partial, by Duepuntozero. This acceptance is automatic, unless otherwise communicated to the client. By placing an order in the manner provided, the Customer declares to have read all the information provided to him during the purchase process, and accept the general conditions and payment arrangements.
The correct order is confirmed by Smaropticalscribe.com by a reply by e-mail, sent to the email address supplied by the customer. This confirmation message will contain an order number, to be used in any further communication with opticalscribe.com. The message will include all the data entered by the customer who agrees to verify the correctness and communicate any corrections. In the case of non-acceptance, Duepuntozero ensure timely notification to the customer.
Duepuntozero issue an invoice for the shipped Products, sending it via e-mail to the Customer, in accordance with Article 14 of Presidential Decree 445/2000 and DL 52/2004. For the issuance of the invoice, the information provided by the Customer. No change in the bill will be possible after the issuance thereof.

Purchases made on opticalscribe.com, as all purchases remotely via telephone or correspondence, since they occur outside of business premises are protected by Decree LGS. 21/2014, which provides for the possibility for the consumer to exercise the right of withdrawal.
The consumer may exercise the right of withdrawal within 14 working days from receipt of goods.
This right is the right to return goods purchased from the supplier without penalty and without specifying the reason, with the resulting refund of the purchase price, minus the shipping costs properly incurred in the first shipment. The right of withdrawal applies to natural persons acting for purposes not related to his professional activity. They are therefore excluded from the right to cancel purchases made by retailers and companies, ie those orders where you have inserted a reference to VAT in the form.

The right of withdrawal is exercised by sending, within the said period of 14 working days from receipt of goods, of a written notice by mail addressed to: info@opticalscribe.com
Such notice must contain the codes of the products you intend to return, and details on how the reimbursement of expenses incurred (money order, bank transfer, etc..) And any bank.
The products subject to reconsideration must be returned by the consumer, in conditions of substantial integrity, the address specified by Duepuntozero during withdrawal.
The right of withdrawal is lost if the returned product is not intact, or in the case of:
• absence of the original
• Lack of product components
• Damage to the product for reasons other than transport.
Once you have received the goods and verified the integrity, within 14 days will be refunded to the buyer the price paid for the returned products, reduced by the amount of postage that are always paid by the buyer.
Duepuntozero reserves the right to withhold the reimbursement until he has received the well or until the consumer has supplied evidence of having sent back the goods.

Within 14 days from the date on which the acquirer has announced its intention to withdraw, he must return the goods in undamaged condition.

The return can be made through the carrier chosen by the customer. We strongly recommend you to make the product via registered mail with a tracking number or postal and possibly sign with the insurance carrier for the commercial value of returned products so that you can protect yourself in case of loss or damage.

Upon delivery, the buyer must inspect the goods received and, if he finds any obvious abnormalities or defects, you must notify the seller within 2 days of receipt of goods. In case of lack of conformity, Duepuntozero will restore the conformity of the product by replacing the purchased item.
The risk of loss or damage to property is automatically transferred to the buyer when he (or a third party other than the carrier and charge it) acquires physical possession of the goods.
The timing of replacement of the product depends solely on the policies of the manufacturer and no damage can be obtained from Duepuntozero for any delays in the replacements.
The contract of sale between the customer and Duepuntozero is concluded in Italy and governed by Italian law. For the solution of civil and criminal litigation arising from the conclusion of this contract of sale at a distance, if the customer is a consumer, the territorial competence is that of the reference hole of his town of residence; in all other cases, the territorial competence is exclusively that of the Court of Catania.
Any complaints must be addressed to Duepuntozero via email at info@duepuntozero.com